As Covid-19 rips through the world, gig economy workers are emerging as key back-office operatives while also being the most exposed.
In India, many offices have mandated work-from-home and the government has temporarily shut down malls, gyms, and other public places. But the millions of workers who drive cabs, deliver food, and provide repair or salon services at home are still out and about.
While exposure for some of these workers can be limited, it’s not an option for most. For instance, food delivery apps Zomato and Swiggy have launched contactless payments and deliveries to reduce their executives’ face-to-face interactions, but an Uber or Ola driver has to drive around different passengers, and a salon technician from Urban Company has to attend to clients directly in their homes.
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